FAQ


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Shirts

Q: What size shirt should I order?
A:  
The v-necks and purple dolmans (breathe baby down) run a solid size small.  Every customer that has sized up has been happy that they did.  How many sizes you should size up depends on your build.  If your bust is small-medium proportion with your body, you are probably okay sizing up one size.  If you have a curvier figure and/or a larger bust, you may want to size up 2 sizes.  If you are typically in between sizes, you will at least need to go with the larger of the "in between" sizes, if not the next size up.  Again, this depends on your body type and your preference for how the shirts fit.  These shirts have a decent amount of stretch to them, but not everyone likes the shirt to fit snug. See the size chart below for specifications on the v-necks.

V-Neck Size Chart

 

Returns/Exchanges

Q:  How do exchanges work?
A:   Please contact us first at support@heart2heartstore.com so we can best determine how to help you with your exchange.  We want you to be happy with your order, and we will work hard to make sure your order is right!  If you are unhappy with your purchase or need a different size apparel item, we will exchange it for you.  If possible, please use the box that the item was received in, or the Flat Rate Priority Mailer that may have been included in your order.  Once you contact us, we will email you a shipping label for your return.

  • Please attach the provided shipping label to either the box/envelope that your item was originally received in, or to the Flat Rate Priority Mailer that may have been included in your order.

  • Once we receive the item(s), we will ship your replacement items out the next business day at our cost.  

Q:  My items arrived broken/damaged.  What do I do?
A:  Oh no!  Sometimes, things get beat up in the mail, or defects slip by quality control (although this is rare!).  We will work with you to fix the problem as quickly as possible.  Please contact us at support@heart2heartstore.com so we can determine how many items from your order need to be replaced.  You may be asked to provide a photo, but in most cases, we will get your replacement out in the mail to you by the next business day.